Builds co-operation and understanding

This session includes an activity and explores the different styles and roles that people play in teams. This will allow people to understand how to bring out the best in others and be more understanding and flexible in responding to their needs.

Session Objectives;

1. Know your behavioural style and how you impact others
2. Know the behavioural style of others and understand how to meet their needs
3. Become more flexible and adaptive with people of different behavioural styles and needs

Learning outcome
The more knowledge that you have about people and their needs the greater your own success will be.

Dimensions of Human Behaviour
Understand results dimension and emotional dimensions of behaviour. Learn how to increase your accuracy of perceptions in order to become a better observer of people.

Self Diagnostic Questions

• How do you make decisions?
• How do you solve problems?
• How do you satisfy your needs?
• What do you do when you do when you are under tension?

• How do you deal with conflict?
• How do you deal with change?
• What causes you tension?
• What do you desire from others when you are under tension?

Behavior Styles and Types

• Controller Style – Results oriented and uses control, high assertive
• Organiser Style – Relationship oriented and sensitive to their environment, low assertive
• Analyser Style – Logic oriented and wants perfection, low assertive
• Persuader Style – People oriented and uses intuition, high assertive

Technical Definition
Is a pattern of behavior tendencies that you can observe in other people and that other people observe in you. We can change styles depending on the situation we are in. We tend to have predominant styles that we prefer and will reflect one of the styles more often than the other three.

In which quadrant do you find yourself? Form most of us, one quadrant does not
adequately cover all the approaches we take. For example, your dominant style may be that of a Director, but you may also have strengths, to a lesser degree, within one or more of the other three.

For most people, however, one quadrant tends to influence their behaviour more than others.

Critical Growth Factor
You know that you are increasing your adaptability skills when you experience a higher level of tolerance for a person of a different style and when you perceive that you have credibility with that person Dealing effectively with others really comes down to managing tension in the relationship between people. It is what we do or do not do that causes problems.

Behavioral Styles – Detailed Explanation

Controller - Results and Action

• The job must get done
• Pursue their goals abd outcomes - very focused
• High Level of achievement
• Works in the immediate time frame
• Enjoys conflict
• Big picture thinker
• Personal feedback not required
• High Expectations of the task
• Swift to action
• Maximise effort

Organiser - Feelings and Relationships

• Unhurried reaction
• Maximum effort to relate
• Minimum concern for making change
• Curretn time frame
• Supportive action
• Reject Conflict

Analyser - Precision and Accuracy

• Slow reaction
• Maximum effort to organise
• Minimum concern for relationship
• Historical time frame
• Cautious Action
• Tend to reject involment

Persuader - People and Dreams

• Rapid reaction
• Maximum effort to involve
• Minimum concern for routine
• Future time frame
• Impulsive action
• Tends to reject violation

The invoice amount is payable prior to programme delivery: 100% deposit 30 days prior to program
delivery. Cancellation of a program, within 30 days of a delivery date will incur a 50% charge.
Cancellation within 14 days of the program delivery date will incur a 100% charge.